Delivery

We only deliver to addresses in the UK.  Delivery charges are shown at the time or order and automatically applied at checkout. As an example, current delivery charges are approximately £3.50 for a delivery of up to 4 jars of honey.

We will usually process and dispatch orders within 3 working days of confirmed order and payment.  Deliveries usually take 2 - 3 working days after dispatch but can take up to 14 days, but any delivery times stated are an estimate only.

We are unable to deliver to schools or PO boxes.  Delivery can only be accepted by someone aged 18 or over.  Proof of age, identity and/or a signature may be required on delivery.

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Please contact us at dowerhousehoney@gmail.com quoting your order number if you have not received your order after 14 days after dispatch confirmation.

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We accept no liability for late or delayed orders (except as a result of our negligence), and we are not responsible for delays outside our control.  If there is delay caused by an event outside our control, we will contact you as soon as possible to let you know and do what we reasonably can to reduce the delay.  As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to cancel your order and receive a refund, less reasonable costs we have already incurred. Please take care opening your parcel.  We pack orders carefully to hold the contents safe during transit.  We will not be held responsible for any breakages if you do not use due care in opening your parcel.  Ownership of the products and risk in them will pass to you as soon as we have delivered them to you.

 

Changing your mind, cancellations and returns

If you bought from us online or over the telephone you have a legal right within 14 days to cancel your order and receive a refund of the price you paid (including our delivery charges), subject to certain conditions, as set out below. 

Please email us at dowerhousehoney@gmail.com if you wish to amend or cancel your order.  Please provide your order number in your email.

For order amendments, we will try to meet your request but it may not be possible if your order has already been processed and/or despatched.  If your order total changes as a result of amendments that we are able to make we will charge or reimburse your original payment method accordingly.

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If you have changed your mind and wish to cancel and we have not yet despatched your order, please email us and await our instructions.  Please respond with additional information (such as a returns code) that we ask you to provide.  Once we have made our own checks we will refund your original payment method within 14 days. 

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If you have changed your mind and wish to cancel after we have already despatched your order, please email us and await our instructions.  You will need to repackage the products in their original packaging and return them to us within 14 days of you informing us of cancellation, along with any information (such as a returns code) that we ask you to provide.  You have to pay the costs of return and you should use a secure/recorded method of posting.  Once we have checked the returned package we will refund your original payment method within 14 days of receipt. 

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You can’t change your mind and cancel an order if it is more than 14 days after your receipt of the products.  Our products are sealed for health protection and hygiene purposes. You can’t change your mind and cancel an order if you unseal, open or use the products in any way or if the seals on the products have been broken.